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Frequently Asked Questions

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What if someone else is paying for my sessions?

If someone else is paying for your sessions, we will need a 3rd Party Agreement Form signed by the paying party and on file in our office before your first appointment.

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Why do I have to pay in advance for my first appointment?

When you accept an appointment time, our counselor will set aside that time and is committed to being there for you. The pre-paid fee is a commitment on your part that you will come to your first appointment. If you are unable to keep your appointment it is important to notify us at least 24 hours in advance to avoid a cancellation fee. After your first appointment you will pay as you go.

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Does Branches accept TennCare or Medicaid?

Regrettably, the State of Tennessee does not permit Branches to accept clients who have TennCare or Medicaid insurance, even if the client is willing to come as a self-pay client. The state has designated providers that are pre-authorized to accept these insurances. For clients with these insurances, we refer to: Harmony Health: (615) 603-2272; Dr. Deborah Driggs: (931) 486-8670; Kimara Wilson-Clarke: (931) 368-3234; Jessica Huddleston: (615) 745-3405; Rhonda Pendergrass: (615) 645-2967. https://www.tn.gov/tenncare

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Does Branches accept insurance?

Yes! We accept and bill insurance for most of our services, including counseling, mental health medication management, and weight management. Please contact us for more information.

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What will the first contact or call to Branches be like?

You may contact us by calling us, by completing the "Contact Us" form, or by completing the "Get Started" form. If you call us we will do our best to answer the phone and will happily answer any questions you have. If you reach our voicemail please leave a message so that we will know that you called and we will return your call as soon as possible. If you contact us through the website forms, either the "Contact Us" or the "Get Started" forms, we will contact you back as soon as possible.

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Where is Branches located?

We have 4 offices, each in Tennessee. The main office is in Murfreesboro. Our other offices are in Madison, Mt. Juliet, and Shelbyville. For more info, click here.