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Frequently Asked Questions

What happens if I forget to show up for an appointment or cancel too late?

If you don't show for an appointment or if you cancel less than 24 hours before your appointment time, you will automatically be charged $50 to the credit card we have on file for you. IMPORTANT: If you are using insurance to cover your visits, your insurance company will not cover any portion of this charge, therefore, the full $50 fee will be charged directly to you regardless of your normal copay. In addition, HSA and FSA debit cards cannot cover the costs of late cancellation fees and no show fees.

What if someone else is paying for my sessions?

If someone else is paying for your sessions, we will need a 3rd Party Agreement Form signed by the paying party and on file in our office before your first appointment.

Why do I have to pay in advance for my first appointment?

When you accept an appointment time, our counselor will set aside that time and is committed to being there for you. The pre-paid fee is a commitment on your part that you will come to your first appointment. If you are unable to keep your appointment it is important to notify us at least 24 hours in advance to avoid a cancellation fee. After your first appointment you will pay as you go.

Does Branches accept TennCare or Medicaid?

Regrettably, the State of Tennessee does not permit Branches to accept clients who have TennCare or Medicaid insurance, even if the client is willing to come as a self-pay client. The state has designated providers that are pre-authorized to accept these insurances. For clients with these insurances, we refer to: Dr. Deborah Driggs: (931) 486-8670; Kimara Wilson-Clarke: (931) 368-3234; Jessica Huddleston: (615) 745-3405; Rhonda Pendergrass: (615) 645-2967. https://www.tn.gov/tenncare

What insurance plans does Branches accept?

As of right now, our Counseling insurance providers are fully booked and they do not have any availability for new insurance clients. We are so sorry about this! However our Medication Management providers are taking new clients and do take certain insurance plans. In the mean time, we do offer income-based self-pay rates for all of our services. Feel free to contact us to learn more and to see if you qualify!

When we are accepting new insurance clients, some of our counselors and medical providers accept insurance. Some of the plans we may accept are: Blue Cross Blue Shield, Cigna, and United Healthcare (UHC is accepted by medical providers only).

What will the first contact or call to Branches be like?

You may contact us by calling us, by completing the "Contact Us" form, or by completing the "Get Started" form. If you call us we will do our best to answer the phone and will happily answer any questions you have. If you reach our voicemail please leave a message so that we will know that you called and we will return your call as soon as possible. If you contact us through the website forms, either the "Contact Us" or the "Get Started" forms, we will contact you back as soon as possible.

Where is Branches located?

We have 5 office locations, each in Tennessee. We have 2 office locations in Murfreesboro, including our main office. Our other offices are located in Madison, Mt. Juliet, and Shelbyville. For more info, click here.