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Frequently Asked Questions

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What happens if I forget to show up for an appointment or cancel too late?

If you don't show for an appointment or if you cancel less than 24 hours before your appointment time, you will automatically be charged $50 to the credit card we have on file for you. IMPORTANT: If you are using insurance to cover your visits, your insurance company will not cover any portion of this charge, therefore, the full $50 fee will be charged directly to you regardless of your normal copay. In addition, HSA and FSA debit cards cannot cover the costs of late cancellation fees and no show fees.

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What if someone else is paying for my sessions?

If someone else is paying for your sessions, we will need a 3rd Party Agreement Form signed by the paying party and on file in our office before your first appointment.

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Why do I have to pay in advance for my first appointment?

When you accept an appointment time, our counselor will set aside that time and is committed to being there for you. The pre-paid fee is a commitment on your part that you will come to your first appointment. If you are unable to keep your appointment it is important to notify us at least 24 hours in advance to avoid a cancellation fee. After your first appointment you will pay as you go.

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Does Branches accept TennCare or Medicaid?

Regrettably, the State of Tennessee does not permit Branches to accept clients who have TennCare or Medicaid insurance, even if the client is willing to come as a self-pay client. The state has designated providers that are pre-authorized to accept these insurances. For clients with these insurances, we refer to: Harmony Health: (615) 603-2272; Dr. Deborah Driggs: (931) 486-8670; Kimara Wilson-Clarke: (931) 368-3234; Jessica Huddleston: (615) 745-3405; Rhonda Pendergrass: (615) 645-2967. https://www.tn.gov/tenncare

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What insurance plans does Branches accept?

Some of our counselors and medical providers accept insurance. Some of the plans we may accept are: Blue Cross Blue Shield, Cigna, Optum, Beacon, Aetna, UHC. Please contact us or visit the "Our Team" page for more complete information. Important to note: 1) Please be advised that a counselor who accepts insurance may have a full client load and may not be accepting new clients. 2) We do not have any counselors in the Mt. Juliet office who are currently accepting insurance.  

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What will the first contact or call to Branches be like?

You may contact us by calling us, by completing the "Contact Us" form, or by completing the "Get Started" form. If you call us we will do our best to answer the phone and will happily answer any questions you have. If you reach our voicemail please leave a message so that we will know that you called and we will return your call as soon as possible. If you contact us through the website forms, either the "Contact Us" or the "Get Started" forms, we will contact you back as soon as possible.

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Where is Branches located?

We have 4 offices, each in Tennessee. The main office is in Murfreesboro. Our other offices are in Madison, Mt. Juliet, and Shelbyville. For more info, click here.